Learning Outcomes

The Need of Business Continuity Management System (BCMS)

Important Terminology in ISO 22301:2019

Importance of Business Continuity - Post CoVID-19 Pandemic

Publication of ISO 22301:2019

Lesson Summary

This module provides a brief overview of the business continuity (BC) with its business case and justification. It also presents some important discussions on its some recognized standards on this subject. The module also covers important terminologies of business continuity as explained in ISO 22301. Learners will also learn important aspects of BC during CoVID-19. Then the module discusses publication of the new standard in detail along with important changes.

Leadership and Organizational Context

Planning Activities in a BCMS

Operations Management for BCMS

This module provides a detailed overview on the requirements of ISO 22301:2019 which are audit-able. This module covers these requirements from Clause - 4 which is Context of the Organization, Clause - 5 which is Leadership, Clause - 6 which is Planning, Clause - 7 which is Support, and lastly Clause - 8 which is the most important clause of the standard in terms of Operations of BCMS and its technical details.

Performance Evaluation for the BCMS

Improvement in BCMS

Overall Documentation for BCMS

This module provides a detailed overview of the requirements within the remaining clauses. This module covers the Clause - 9, which is Measurement, Monitoring, Analysis and Evaluation and Clause -10, which is Improvement. Then it also discusses the mandatory and essential documents if companies are going to comply with ISO 22301:2019 standard.

ISO 22301:2019 - Essentials of Business Continuity Management Systems (BCMS) - Assessment

In this free online course learn about the essential components of business continuity management systems.

ISO 22301:2019 - Essentials of Business Continuity Management Systems (BCMS)

This course on ISO 22301 explains the latest standard in business continuity management systems (BCMS). You will be introduced to the context of BCMS, and the business case for BCMS. You will also learn about other standards on business continuity (BC), the terminology used in BCMS, the requirements in ISO 22301:2019 and a brief guide on how to implement those requirements. Start learning about business continuity management systems today.

Organizational Structure Types

Contemporary Organizational Structures

Organizational Change

Planning and Executing Change

Change Management Skills

5 units of interactive presentations: Organizational Structure Types; Contemporary Organizational Structures; Organizational Change; Planning and Executing Change; Change Management Skills. Note: each module includes learning outcomes and lesson summary topics.

Change Management Concerns

The People Side of Change

Communication Strategies

3 units of interactive presentations: Change Management Concerns; The People Side of Change; Communication Strategies.

Types of Change

History of Change Management

Change Management and Culture

Change Strategies

4 units of interactive presentations: Types of Change; History of Change Management; Change Management and Culture; Change Strategies.

The Factors of Change

Change Planning Elements

Governance and Change Management

Change Management and Leadership

Change Management and Stakeholders

Workforce Alignment

6 units of interactive presentations: The Factors of Change; Change Planning Elements; Governance and Change Management; Change Management and Leadership; Change Management and Stakeholders; Workforce Alignment.

Diploma in Change Management - First Assessment

This assessment will test your knowledge of Modules 1 - 4 from: Diploma in Change Management - Revised 2018. You can re-take the assessment until a successful outcome is achieved.

Factors of Successful Change Management

Risks and Processes

Managing People

Three units of interactive presentations: Factors of Successful Change Management; Managing People; Risks and Processes.

Planned and Unplanned Change

Communicating with Staff

Workforce Skills

Staff Deployment

4 units of interactive presentations: Planned and Unplanned Change; Communicating with Staff; Workforce Skills; Staff Deployment.

Introduction to Organizational Capacity for Change

The Principles of Leadership

Developing Trust

Change Champions

Middle Managers

5 units of interactive presentations: Organizational Capacity for Change; The Principles of Leadership; Developing Trust; Change Champions; Middle Managers.

Understanding Systems Thinking

Communicating Change

Change and Accountability

Sponsoring an Innovative Culture

4 units of interactive presentations: Understanding Systems Thinking; Communicating Change; Change and Accountability; Sponsoring an Innovative Culture.

Adapting to Change

Understanding Perspectives

Addressing Problems

3 units of interactive presentations: Adapting to Change; Understanding Perspectives; Addressing Problems.

Diploma in Change Management - Second Assessment

This assessment will test your knowledge of Modules 6 - 10 from: Diploma in Change Management - Revised 2018. You can re-take the assessment until a successful outcome is achieved.

Diploma in Change Management - Assessment

Learn how to utilize leaders and guide staff through change by learning the theories and practices of Change Management.

Diploma in Change Management

This free online change management certification course will teach you how to build effective change strategies, and how to play a more effective role in any organization undergoing a period of change. With ever increasing competition and technological advancements, businesses need to be able to deal with change on an ongoing basis. By taking this free, online course you can avoid the risk of your organisation becoming yesterday's news.

Introduction to Lean Six Sigma Black Belt - Learning Outcomes

Introduction to LSS

Evolution of Lean Six Sigma

The Black Belt

Organizational Readiness for LSS

Stakeholder Management and Change Leadership

Project Selection and Business Case Development

Introduction to Lean Six Sigma Black Belt - Lesson Summary

This module equips you with foundational Lean Six Sigma Black Belt knowledge, covering its evolution, core principles, and organizational impact. Learn the Black Belt’s role, stakeholder management strategies, and how to select high-impact projects with strong business cases. Master change leadership techniques to drive successful implementations.

The Define Phase - Learning Outcomes

Understanding Customer Voice

Critical to Quality

Problem Definition and Business Impact

Project Charter

Process Mapping

The Define Phase - Lesson Summary

This module equips you with Define Phase mastery, teaching how to capture Voice of Customer (VoC), translate needs into CTQ metrics, and develop project charters. Learn SIPOC mapping to scope processes and build compelling business cases that align improvements with organizational goals.

The Measure Phase - Learning Outcomes

The Language of Measurement

Value Stream Mapping

Basic Statistics for Six Sigma

Measurement Variation

Process Capability

The Measure Phase - Lesson Summary

This module equips you with Measure Phase proficiency, teaching data classification, process mapping, and statistical analysis. Master MSA/Gauge R&R to validate measurement systems, and calculate process capability indices (Cp/Cpk) to quantify baseline performance.

The Analyze Phase - Learning Outcomes

Exploratory Data Analysis

Hypothesis Testing

Correlation and Regression Analysis

Root Cause Analysis

Failure Modes and Effects Analysis

The Analyze Phase Workflow

The Analyze Phase - Lesson Summary

This module equips you with Analyze Phase mastery, teaching hypothesis testing, regression analysis, and root cause identification. Learn to conduct EDA, perform statistical tests (t-test/ANOVA), and apply FMEA to uncover process drivers.

Lean Six Sigma Black Belt - First Assessment

This assessment enables you to review your learning so you can determine your knowledge and understanding of the first four modules of the following course: 
"Lean Six Sigma Black Belt"
If you do not achieve the required standard after the first attempt, you can retake the assessment until a successful outcome is achieved.

The Improve Phase - Learning Outcomes

Brainstorming, Solution Prioritization and Selection

Design of Experiments (DOE)

Lean Tools for Process Improvement

Implementation Planning

Pilot Testing

The Improve Phase - Lesson Summary

This module equips you with Improve Phase techniques to design and validate process solutions. Master DOE for optimization, Lean tools for waste reduction, and pilot testing methodologies to ensure successful implementation.

The Control Phase - Learning Outcomes

Statistical Process Control (SPC)

Standard Operating Procedures (SOPs)

Sustaining Gains With Lean Culture

Project Closure

The Control Phase - Lesson Summary

This module equips you with the tools to sustain improvements by monitoring process stability through SPC and control charts. You'll explore mistake-proofing, develop SOPs and training plans, foster a Lean culture for continuous improvement, and effectively close projects with documented lessons learned.

Lean Six Sigma Black Belt - Second Assessment

This assessment enables you to review your learning so you can determine your knowledge and understanding of the last two modules of the following course: 
"Lean Six Sigma Black Belt"
If you do not achieve the required standard after the first attempt, you can retake the assessment until a successful outcome is achieved.

Lean Six Sigma Black Belt - Assessment

Master Lean Six Sigma Black Belt to optimize business performance and accelerate your professional career.

Lean Six Sigma Black Belt

Transform into a certified process improvement leader with this intensive Lean Six Sigma Black Belt program. Master the DMAIC methodology, statistical tools, and Lean principles to eliminate waste and drive measurable business results. With this advanced course, develop the expertise to optimize processes, reduce defects, and implement sustainable solutions. Ideal for all professionals irrespective of industry and functional role.

Defining the Role of Operations Management

Historical Development of Operations Management

Role of Process Management in Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves onto explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Role of Decision-Making in Operations Management

Types of Operations Management Decisions

Operations Strategy

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process,  technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four stage model.

Overall Equipment Effectiveness (OEE)

Loss Analysis and OEE

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins be defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Diploma in Operations Management (Ops) - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Introduction to Quality Management

Total Quality Management (TQM)

Applying TQM Practices in Operations Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective.  The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

The Role of the Supply Chain in Operations Management

Relationship between Operations, Productivity and Competitiveness

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective.  The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves onto highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Managing Lean Production Systems

Inventory Management Techniques

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves onto to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Diploma in Operations Management (Ops) - Second Assessment

This interim assessment is based on the modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Diploma in Operations Management - Final Assessment

Learn the central principles and practices that drive smart operations management in this free online diploma course.

Diploma in Operations Management (Ops)

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business’ operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

The Standardization Practices for Asset Management

Important Terms Concerning Asset Management

Organizational Context, Leadership, and Planning

Organizational Support and Operational Requirements

Performance Assessment, Improvement, and Preventive Actions

This module explains the requirements of ISO 550001 for implementing a viable and fully functional asset management system for organizations. Moreover, it also gives you a brief historical overview of the standardization of asset management practices. Furthermore, it will also familiarize you with typical terms regarding an asset management system.

ISO 55001 - Fundamentals of the Asset Management System - Assessment

Discover the detailed explanations of the requirements of ISO 55001 - Asset Management System in this free online course

ISO 55001 - Fundamentals of the Asset Management System

By enrolling in this brief course,  students will learn to analyze and understand the requirements of ISO 55001. This is an international standard developed to help understand the key concepts regarding asset management system implementation within organizations. Not only will students learn about the requirements of this standard, but they will also learn about its four fundamental concepts and the contents of viable Asset Management Systems.

Costs of Quality and TQM Tools - Part 1

Costs of Quality and TQM Tools - Part 2

Costs of Quality and TQM Tools - Part 3

Costs of Quality and TQM Tools - Part 4

Costs of Quality and TQM Tools - Part 5

Costs of Quality and TQM Tools - Part 6

In this module you will learn about cost of quality means and how it is measured. It describes in detail how the ISO 9000 and QS 9000 standards function, and how quality measurement in service industries is carried out.

Module 2: Understanding Cost of Quality and TQM Tools Assessment

Learn about Quality Management standards and practices with this free TQM certification course on the Cost of Quality.

Understanding Cost of Quality and TQM Tools

This free online Total Quality Management(TQM) Certification Training course will show you how to implement a quality management system. Here you will learn that Cost of Quality is not about the cost of creating a quality product or service but rather the cost of not creating a quality product or service. It is essential that quality managers are familiar with Cost of Quality and important tools for improving Total Quality Management.

What is Transport Management?

The Roles of the Transport Manager

Challenges in the Transport Sector

This module will explore the different aspects of transport management, their similarities and differences, the unique challenges presented by each one and what transport managers need to know about each.

UK Transport Infrastructure and Challenges

Rail Infrastructure and Organisational Bodies

The Long Term Planning Process

The UK’s transport infrastructure is comprised of rail, road, airports, inland waterways and ports and is used by both passengers and freight. The organisation of each of these transport modes is complicated, involving numerous stakeholders and each presents challenges as the UK moves forward. This module will look at the road and rail infrastructures, the different bodies responsible for their operation and how the issues currently faced by those who utilise them are being dealt with.

Water Transport

Ports

Airports

This module will look at the inland waterways, ports and airports, the different bodies responsible for their operation and how the issues currently faced by those who utilise them are being dealt with.

Road Freight and Transport Management - Definitions

The Role of the Transport Manager

Road Freight Haulage Licences

British and European Regulations

Transport Managers

This module will look in detail at the role of the transport manager who is working in the road haulage industry. It will include definitions of common terms used in road freight haulage, examine legal responsibilities of the transport manager and look at the regulations and licences required.

Bus Services in the UK

Public Service Vehicle Operator Licences and Bus Routes

Bus Service Licence and International Services

This module examines how bus services are operated in the UK and the organisations involved. It also examines the role that the transport manager plays in the passenger transport sector and explores the legalities of operating international coach services.

This free online training course introduces transport management considerations in relation to rail and road in the UK.

Diploma in Transport Management

This free online road transport management course outlines considerations of the management of rail and road networks in the UK. Start learning about the role of the transport manager in the road freight haulage sector and their legal responsibilities. Next, the course will analyze the role of the transport manager in passenger rail, from tender through to operation. This knowledge will help you to begin a career in transport management.