Learning Outcomes

Course Overview

Customers Needs and In-Person Customer Service

Electronic Customer Service and Difficult Customers

Lesson Summary

In this module, you’ll be introduced to how you can provide efficient customer service and how to handle customers that are in a rage. We’ll show you who provides customer services, how to stay positive throughout the day and how to determine customers’ needs. You’ll learn about telephone communication, electronic customer service and more.

Becoming a Customer Service Executive - Course Assessment

This free online course will teach you the fundamentals of customer service and how to apply it in practical settings.

Becoming a Customer Service Executive

Do you hope to start a career in customer service or want to improve your skills in your current role? This course will teach you the basic skills and knowledge required to become a customer service executive. We'll show you how to handle difficult customers and situations, as well as how to maintain a positive and professional attitude at all times. By the end of the course, you'll be well-equipped to succeed in the customer service field.

Single Period Inventory Model I

Single Period Inventory Model II

Inventory Control and Management

Material Requirements Planning (MRP)

Improvements in the MRP System

In this module, you will be introduced to the single-period model which is also known as the Newsboy problem, and discrete stocking levels. You will also be introduced to the requirements for effective inventory management, and material requirements planning (MRP).

Lot Sizing in MRP Systems

Example - Material Requirements Planning I

Example - Material Requirements Planning II

Aggregate Sales and Operations Planning

Aggregate Sales Demand and Supply Operations

In this module, you will be introduced to the various models of lot sizing, and enterprise resources planning (ERP). You will also be introduced to aggregate planning, as well as the various demand and supply options.

Fundamentals of Operation Planning and MRP Systems - Course Assessment

The free online course on the inventory control and management, as well as material requirements planning (MRP) systems.

Fundamentals of Operation Planning and MRP Systems

This free online fundamental of operations planning and MRP systems will teach you about the single-period model which is known as the Newsboy problem, as well as the requirements for effective inventory control and management. 

You will also learn about the concept of material requirements planning (MRP), as well as the various types of improvements in the MRP system and lot-sizing models. The course will also teach you about aggregate sales.

DeepLearning.AI to Cross $100M in Sales on Coursera

Duolingo’s Reddit Community Revolts: ‘No Más’ to Unpaid Support

6 Best Site Reliability Engineering Courses to Take in 2025

30+ Holiday Discounts & Online Learning Deals

31 Most Popular Online Courses Starting in June 2024

7 Best Low-Code/No-Code Development Courses for Beginners in 2025

5 Best Free Raspberry Pi Courses for Beginners in 2025

OKR Certification Course: A Path to Renewed Enthusiasm and Productivity

2U Abandons Bootcamp Business, Announces More Layoffs

7 Best Kubernetes Courses for 2025

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

10 Best Assembly Language Courses for 2025: Bare-Metal Programming

30 Hours of MATLAB Courses with Free Certificate

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021

New CEO, New Structure: Greg Hart Reshapes Coursera’s Reporting

[2025] 2000+ Free SWAYAM + NPTEL Courses