Learning Outcomes

What is Team Culture

How Culture Affects What People Do

The importance of Team Culture

Lesson Summary

This module will discuss how team culture can have a powerful influence on the behaviour of individuals within an organization and how that behaviour impacts an organization's performance. It will also discuss what factors influence behaviour and list three steps team leaders can take to change team culture within their organization.

Principles and Processes of Continuous Improvement

Steps Towards Improvement

Continuous Improvement Management

In this module, you will learn about the Continuous Improvement Theory, processes, and methodology. This technique focuses on the never-ending strive for perfection in all of your organization's operations.

Understanding Team Culture and Continuous Improvement Theory - Course Assessment

Create a culture of continuous improvement in your organization through applying ‘Kaizen’ with this free online course.

Understanding and Improving Team Culture

This free online management course shows you how to establish a culture of continuous improvement in your organization to make it more productive and efficient. You will unpack and learn how to successfully use the Japanese work philosophy of ‘Kaizen’ to help galvanise your team and foster a healthy team dynamic. Some techniques will help you enhance work processes, reduce waste and create a productive work ethic among all team members.

Introduction

In this module, you will be introduced to business facilitation. You will learn the principles of good facilitation and the skills required of a good facilitator. Steps to plan and prepare for facilitation will be covered. You will also study how to generate ideas for improvement as well as creating an action plan and giving feedback.

Facilitation Skills for Businesses - Course Assessment

Learn the skills and techniques required to facilitate high-performance meetings with this free online course.

Facilitation Skills for Businesses

Facilitation is fun and empowering, but facilitating a good meeting is a skill that requires a certain kind of personality that you may need to learn to develop. In this free online course, you will explore the principles of good facilitation and discover the skills required to be a good facilitator. You will learn how to grow your self-confidence and inner strength to perform better in conducting team meetings, interviews, and presentations.

Security and Confidentiality at Work

Minimizing Waste Procedures

The Importance of Teamwork

Team Goals, Norms and Values

This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

Consumer and Customer

Customer Service Issues

The Benefits of Customer Service Problems

This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

Business Administration - Working with Customers and Teams - Final Assessment

Discover the essential skills needed to work with customers and team members with this free online course.

Business Administration - Working with Customers and Teams

Dealing with various kinds of people in various settings forms part of most lines of work, but not more so than in Business Administration. This free online course covers the essential elements of dealing with customers and teams within the business environment, how to make the most of these professional relationships and how to build and sustain an efficient and effective work environment in order to optimize productivity.

Creating Effective Organizational Structure

Creating a Customer Driven Organization

Understanding Enterprise Dynamics

Understanding Group Dynamics

In this module, you will learn about organizational structure and a customer-driven organization. Throughout this module, you will also acquire the knowledge of group dynamics and enterprise dynamics in an organization.

Leading Organizational Development - Course Assessment

Master the key skills required to develop and manage an organization in this free online business course.

Leading Organizational Development

How do organizations evolve and progress? What practices, systems and techniques can be used to implement change? Master the concepts of organizational development and management effectively in this exciting business course to create a dynamic work culture. You will gain insight into the different structures, models, enterprise dynamics and group dynamics involved in implementing the most appropriate and visionary changes across your business.

Relational Development and Maintenance

Knapp's Ten Stages of a Relationship

Alternate Patterns of Relational Development

Relationship Dissolution and Rebuilding

Fundamental Interpersonal Relationship Orientation Behavior

Behaviours Associated with Inclusion, Affection, and Control Needs

In this module, you will be introduced to the concepts of relationship maintenance, relationship management, as well as the importance of building and maintaining relationships at the workplace. You will also be introduced to the concept of FIRO-B, the evolution of FIRO-B, the different types of behavior as well as the models of FIRO-B.

Forgiveness

Organizational Forgiveness

Happiness at the Workplace

Critical Factors of Happiness

In this module, you will be introduced to the concept and meaning of forgiveness, as well as the dimensions and models of forgiveness. You will also be introduced to the types of forgiveness and the concept of happiness at the workplace. You will learn about the role happiness plays in driving an organization's productivity, theories of happiness, and the key defining characteristics of workplace happiness.

People Management Skills at the Workplace - Course Assessment

Learn how to make colleagues happy and productive as you develop strong management skills with this free online course.

People Management Skills in the Workplace

This management training course shows you how to build, maintain and repair relationships in the workplace to boost performance. We explain how charisma and good social skills can boost office morale and foster a positive work environment that promotes synergy between colleagues. We lay out the proven leadership principles and practices that can improve your management skills as you take your career to the next level.

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